ushers you to Citibank online portal, where Cardholders sign on, register for an account, retrieve User ID and reset passwords. On this portal, you will also access info about the shell account, get access to the customer care phone number and mailing address. Login

However, if you just receive a new shell card, you will need to register your card for online access. With this, you can log on anytime to pay your bills, check balance, and so on. Moreover, the section below offers details about the account registration process.

Register your new shell card, kindly do the following

  • Navigate to the shell card official page at http// it will take you to the Citibank page
  • Tap on the Register Your Card button
  • Input your account number
  • Then click on the Continue tab.

Do you have your card number handy? Tap on the button that says “ I don’t have my card at hand” to confirm you are the one.

Confirming You’re the One –

To confirm it’s really you, fill in the following information and provide a phone number to receive a verification code. If you cannot receive a verification code, create your account using your card.

  • Your Name as It Appears on Your Card
  • Primary Cardholder’s SSN
  • Phone

Send verification code as Text Message (Mobile Only) or agree to receive a Phone Call. Lastly, click on Send code button and follow the prompt.

Shell Card Sign In

To sign in to your shell card account, proceed with the steps beneath

If you forgot your login ID or password read the section below.

Recover Shell Card Login Password and User ID

If you forgot your user ID, go to the login page and tap on “Retrieve User ID”

Verify Your Information- choose whether or not you have your card on hand. Then, complete all the fields to continue.

If you have your card, do the following

  • Enter the card number printed on your card.
  • Type in your name as it appears on your card
  • Input your Security Code
  • Provide the last 4 Digits of the Primary Cardholder’s SSN
  • Tap on verify

Don’t have your card at hand? Do the following;

  • Enter your name as it is on Your Card Field Information
  • Provide the last 4 Digits of the Primary Cardholder’s SSN
  • Enter your phone number
  • Then, verify.

To Reset Password tap on the reset password, button on the login page and follow the prompt. To help protect your identity, please change your password every 60 to 90 days.

Shell Card Online Payment

To pay for your shell card, kindly follow the directive, beneath;

Citibank Shell Card Customer Service

You can reach the Citibank shell card customer team by phone, by dialing the phone number.

Call day/time – Mon-Fri 7:00 am – 7:00 pm ET

Saturday closed

Sunday closed

To get the phone number go to

Then, scroll to the bottom of the page. You will not only access the phone number but also the mailing address.


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