Customer Service Job in USA With Visa Sponsorship – Up to $93k per year
There are customer service jobs in USA that offer promising prospects for foreign candidates seeking employment with the aid of a visa sponsorship. Since customer service has become a high-demand career field, there is also a high demand for individuals with excellent customer experiences to provide their skills and expertise.
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What’s more, this job opportunity allows foreigners to advance their career paths by earning competitive earnings and stable career growth opportunities as qualified members.
Who is a Customer Service Representative?
A customer service representative is a vital employee in a company who is responsible for interacting with customers to address inquiries, resolve issues, and provide assistance. Also, the customer service representative plays a critical role in maintaining customer satisfaction and loyalty.
Average Salary of a Customer Service Representative in USA
The average customer service representative earns about $18.42 every hour and $64,353 per year. Still, the average salary for customer service representatives in USA varies depending on factors such as location, industry, and experience level.
Top Companies for Customer Service Representatives in USA
Here are the top companies for customer service representatives in USA:
| Top Companies in USA | Average Hourly Salary |
| AT&T | $18.37 |
| Walmart | $20.42 |
| Spectrum | $20.49 |
| Amazon.com | $16.37 |
| TTEC | $16.05 |
| Maximus | $17.36 |
| The Home Depot | $16.37 |
Highest Paying Cities for Customer Service Representatives in USA
Check out the highest-paying cities in USA where a customer service representative can work:
| Highest Paying Cities In USA | Average Hourly salary |
| Charlotte, NC | $19.78 |
| Indianapolis, IN | $19.49 |
| Las Vegas, NV | $18.75 |
| Houston, TX | $16.99 |
| Atlanta, GA | $19.08 |
| Phoenix, AZ | $18.65 |
| Dallas, TX | $18.84 |
| Chicago, IL | $21.57 |
| Austin, TX | $19.20 |
These are statistical figures of how much the average customer service representative earns per hour in the highest-paying cities in USA.
Duties of a Customer Service Representative
Customer service representatives perform various duties which include:
- Handling inbound and outbound customer inquiries via phone, email, or chat
- Processing orders, returns, and refunds accurately
- Accurately answering questions prompted by clients
- Maintaining customer records
- Updating databases with relevant information
- Providing product or service information
- Troubleshooting the technical issues
- Resolving the complaints from the customers
- Reporting complex issues to supervisors
These are just a few of the basic duties performed by a customer service representative.
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Types of Customer Service Jobs in USA with Visa Sponsorship
These are different other types of customer service jobs you can work in USA:
Call Center Representative
A Call center representative is responsible for handling incoming calls from customers, addressing inquiries, providing support, and resolving issues.
Average Salary: $40,000 per year.
Technical Support Specialist
A Technical support specialist assists the customers with troubleshooting technical issues related to products or services. They may provide their service and guidance over the phone, via chat, or through remote desktop support. Average Salary: $53,000 per year.
Customer Service Manager
Customer service managers oversee the customer service department and perform the duties of including supervising staff, managing workflows, implementing policies, and ensuring high levels of customer satisfaction.
Average Salary: $50,000 per year.
Customer Success Manager
A Customer success manager is responsible for working closely with clients to ensure they derive the best and maximum value from products or services. They build strong relationships, address concerns, and identify opportunities for up-selling or cross-selling.
Average Salary: $60,000 per year.
Sales Support Representative
A Sales support representative has the responsibilities of assisting the sales team by handling inquiries, processing orders, and providing administrative support. They may also follow up with customers to ensure satisfaction and encourage repeat business.
Average Salary: $54,000 per year.
Virtual Assistant
Virtual assistants provide administrative support to clients remotely. They may handle scheduling, email management, customer inquiries, and other tasks to help clients streamline their operations.
Average Salary: $49,000 per year.
Billing Specialist
Billing specialists manage billing inquiries, process payments, and resolve billing discrepancies. They also have to ensure accuracy in billing records and assist customers with billing-related issues.
Average Salary: $45,000 per year.
Social Media Customer Support
Social media customer support specialists monitor the business’ social media channels for customer inquiries and feedback. They are also tasked with responding promptly, addressing concerns, and engaging with the customers to enhance brand reputation.
Average Salary: $56,000 per year.
You could also try applying for these other types of customer service jobs in USA with visa sponsorship.
Benefits of Working as a Customer Service Representative in USA
The benefits of working a customer service representative job in USA are:
- Competitive salaries
- Big benefits packages
- Opportunities for career advancement
- Exposure to diverse industries and sectors
- Professional development
- Job stability and security in a high-demand field
- You can get the job without any prior experience
- You build problem-solving skills
- Flexible schedule
- Paid time off
- Disability insurance
- Employee discount
- Health insurance
- Free Parking
- Referral program
- 401(k)
- And many more
You get these and many more amazing benefits and opportunities of working a customer service representative job in USA.
Types of Visas for Customer Service Jobs in USA
The types of Visa that you can apply for to get a customer service job in USA include:
- TN Visa: For Canadian and Mexican citizens working in certain professional occupations, including customer service
- H-1B Visa: For specialty occupations requiring a bachelor’s degree or higher
- L-1 Visa: For intracompany transferees, allowing multinational companies to transfer employees to USA for temporary assignments
- H-2B Visa: For temporary non-agricultural workers, including customer service roles.
These are some of the best visa types to apply for if you acquire a customer service job in USA with visa sponsorship.
Requirements to Apply for Customer Service Jobs in USA with Visa Sponsorship
These are some of the basic requirements you will need to apply for a customer service job in USA with visa sponsorship:
- Job offer from a U.S. employer willing to sponsor a visa
- Proficiency in the English Language
- Good communication skills
- High school diploma or an equivalent
- Previous experience in this field of work or related
- Compliance with visa regulations and requirements
- Valid passport and travel documents.
You may be given other requirements to meet before the whole process of visa application.
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Best Job Sites to Find Customer Service Jobs in USA with Visa Sponsorship
Here are the best job listing sites for you to find customer service jobs in USA with visa sponsorship:
- Indeed
- Monster
- Glassdoor
- CareerBuilder
- ZipRecruiter
- Craigslist
- SimplyHired
- Company websites and career pages
These are some of the best sites where you can browse for customer service jobs in USA with visa sponsorship.
How to Apply for Customer Service Jobs in USA with Visa Sponsorship
Here are the following steps on how you can apply for a customer service job in USA with visa sponsorship:
- Select your preferred job listing site to work with. E.g: “https://www.monster.com”
- Launch the site on your webpage
- Once the site loads, navigate and click the search bar
- Type in the phrase ‘Customer service job in USA with Visa Sponsorship
- Click the Search option
- Once the results load, start browsing through the available positions and find the one that best suits your qualifications
- Upload your resume and other important documents that are required
Once you are done, you submit all uploaded files and wait for the company’s response. If you are qualified, you will be invited to do an interview, and then the process of visa application continues.
Frequently Asked Questions
Check out these frequently asked questions:
What types of visas are commonly sponsored for customer service roles?
The H-1B, H-2B, J-1, TN, L-1 visas, and more are the commonly sponsored visa types for customer service positions.
Do I need prior experience to work in customer service in USA?
Having prior experience is beneficial in a way, but some entry-level customer service roles may not require extensive experience.
Are there opportunities for career growth in customer service roles?
Yes, countless customer service roles do provide opportunities for advancement to supervisory or managerial positions, as well as more opportunities to move to other areas of the company.
How long does the visa sponsorship process take?
The duration of visa sponsorship completion varies depending on the type of visa you are going for and various other circumstances. It can range from a few weeks to several months.